When a customer is happy with their experience, they share it with others. Word of mouth is now the leading force in the purchasing process.Through thoughtful inbound strategy and implementing a momentum-building flywheel process, you can gage customer satisfaction, drive sales and make strides towards your ultimate goal: maximizing revenue.
Client engagement strategies include:
Our team of experienced strategists start by analyzing your current marketing methods to use as the groundwork for a solid plan of action. From this starting point, we can optimize your buyer persona and spark their initial interest through effective content.
Attracting Strategies include:
Once an ideal prospect has become familiar with your brand and finds themselves on your website, our specialized tactics work to open up the conversation and boost engagement. We use a number of tools that involve solution selling over product selling, provide a pleasant experience for prospective buyers, and successfully convert a lead from the inquiring stage to the consideration phase of their buying journey.
Engaging Strategies include:
A buyer’s journey doesn’t end when they purchase a product or service. Ensuring that your customer is excited and satisfied with their purchase is an important aspect of the lifecycle methodology and crucial to the momentum client engagement. Keeping proactive communication with the customer allows for useful feedback and the potential of repeat sales.
Delight Strategies include:
Wasting time acquiring sales and losing momentum?
The funnel structure runs with the idea that once a customer makes a purchase, the funnel ends. That puts you back to where you started and the time spent nurturing the sale is sort of a waste. The funnel ignores one crucial aspect about the buyer’s journey of today: a customer’s ability to share, promote, and bring you more business.
Implementing the idea of inbound marketing into HubSpot's flywheel structure results in an ongoing relationship between you and the customer that promotes growth. By following the flywheel steps of attracting, engaging and delighting customers, you can establish trust and permeate value throughout the customer’s brand experience , even after becoming a customer.